FROM THE FIRST
CALL TO THE MOMENT YOUR SON ARRIVES AT THE VILLA.
There’s nothing to figure out alone. Our coordinators manage logistics, letting you focus on meaningful conversations. At The Edge Wellness, admission is the beginning of a guided journey toward real change.

The admission process
Six steps from first call to arrival.
Each step is led by the same coordinator from start to finish. No call centres. No handoffs. Pricing and logistics are discussed openly and in plain language.
Initial consultation
A first conversation with an intake coordinator. We listen, you ask questions, and we explain what the programme is — and is not. No commitment.
Clinical assessment
A structured assessment by a member of our clinical team to understand what is happening, what your son has tried, and whether The Edge is the right fit. We will tell you if it isn’t.
Intake date & travel coordination
Once both sides have agreed, we plan the start date and the journey to Crete. Flight routing, paperwork, what to pack — the coordinator handles it.
Airport or hotel pickup
A member of our team meets your son at Heraklion International (or his hotel) and drives him to the villa. First conversations happen on the way.
Full on-arrival evaluation
A clinical evaluation in the first 48 hours covers mental health, physical baseline, sleep, nutrition and personal goals. This is what the programme will be built around.
Personal therapist & tailored plan
Your son is paired with a primary therapist who stays with him for the full residential stay. A tailored 12-week plan is agreed and the work begins.
Frequently asked
The questions parents ask first.
If you can’t find what you’re looking for, our coordinators answer everything else on the phone or by email.
